OrderPay
Frequently asked questions

Common questions about OrderPay.

These answers describe current product boundaries. The server, current pricing page, in-force legal documents, and provider eligibility remain authoritative for a transaction or account.

Why not just use Square or Stripe?

Stripe and Square handle payments and offer their own commerce products. OrderPay brings product subscriptions, prepared order links, calendar shopping, capacity, production and fulfilment into the merchant workflow.

Does OrderPay replace my payment provider?

No. The merchant keeps an eligible Square or Stripe account. OrderPay provides the storefront and operating workflow around the payment.

Who processes and receives the customer payment?

The selected Square or Stripe account processes the customer payment and receives the merchant payout under the merchant's provider agreement. OrderPay does not receive the shopper payout.

Are Square or Stripe processing fees separate?

Yes. The provider charges its own processing fees. OrderPay bills its software fees separately under the merchant's selected OrderPay plan.

What is the difference between inventory and production capacity?

Inventory records what is on hand. Production capacity sets how much future work the business is prepared to accept for products, variations, menus, or shared production resources on a pickup date.

Can customers order for several dates in one payment?

Yes. Calendar shopping supports one basket and one payment across different pickup and delivery dates. Each fulfilment group keeps its own products, time and destination.

Who manages recurring product subscriptions?

OrderPay manages the recurring product plan and customer changes. Saved payment details and payments use the merchant's connected Stripe or Square account, under the plan's terms and deadlines.

Is an order link a recurring purchase?

No. A merchant prepares a basket and shares a single-purchase order link. The recipient enters their details and pays once; recurring product subscriptions use a separate agreement.