These answers describe current product boundaries. The server, current pricing page, in-force legal documents, and provider eligibility remain authoritative for a transaction or account.
01
Why not just use Square or Stripe?
Both providers offer useful commerce capabilities. OrderPay is designed for limited-capacity preorders: concurrent menus, future pickup-date capacity, shared production pools, authoritative production totals, packing, and handoff in one operating model.
02
Does OrderPay replace my payment provider?
No. The merchant keeps an eligible Square or Stripe account. OrderPay provides the storefront and operating workflow around the payment.
03
Who processes and receives the customer payment?
The selected Square or Stripe account processes the customer payment and receives the merchant payout under the merchant's provider agreement. OrderPay does not receive the shopper payout.
04
Are Square or Stripe processing fees separate?
Yes. The provider charges its own processing fees. OrderPay bills its software fees separately under the merchant's selected OrderPay plan.
05
What is the difference between inventory and production capacity?
Inventory records what is on hand. Production capacity sets how much future work the business is prepared to accept for products, variations, menus, or shared production resources on a pickup date.