Before publication
Verify products, variants, modifiers, allergen and handling content, prices, tax treatment, run date, cutoff, capacity, pickup or delivery windows, customer notices, and provider readiness.
Move a dated bake from menu to customer handoff.
This runbook is a starting structure, not a promise about a bakery's output or results. Adapt the owners, timings, food-safety steps, and customer communications to the business and local obligations.
After ordering closes
Review unresolved payments and exceptions, then use confirmed paid-order snapshots to prepare the production requirement. Do not produce from checkout attempts or abandoned reservations.
During production and packing
Track preparation and packing separately. Keep substitutions, shortages, cancellations, refunds, and customer contact as explicit authorised decisions with an audit trail.
At handoff and review
Confirm the correct order at pickup or delivery, update fulfilment state, protect customer data, and reconcile provider and order exceptions before closing the run.